Customer Service Assistant/Sales Admin

Job Description:

• Efficient Order Management: Process high-volume quotations and sales orders, ensuring timely delivery and accuracy.
• Responsive Customer Support: Address customer inquiries promptly via phone, email, and chat, providing excellent service.
• Effective Claims Resolution: Manage and resolve claims related to shipping delays, defective products, pricing errors, and more.
• Strong Stakeholder Collaboration: Work closely with internal and external teams to resolve order-related issues and optimize supply chain processes.
• Digital Customer Engagement: Promote and facilitate online ordering through the e-commerce store.

Requirement:

• GCE O Level
• Minimum 1 year of experience in order processing and handling of customer's enquiries
• Proficient in MS Office (especially in Microsoft Excel)

Additional information:

• Working days: Monday - Friday (9-6pm)
• Saturday/PH: 9:00am to 3:00pm
• Must be willing to work on weekends and holidays as required by business needs

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843