Customer Service Associate (5 Days Office hours, Call Centre,$12/H, West) #HCL

Responsibilities:

. Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

. Receive and handle inbound customer orders (via hotline). Document and record customer details

. Conduct outbound calls to follow up on issues/orders to ensure customer satisfaction

. Resolve customer queries as per standard operating procedures and channel to respective operations team for immediate resolution

. Provide feedback to supervisor on improvement areas based on customer/client issues

. Liaise with respective operations team for issues, follow-up and actions

Requirements:

. Provide high service levels to the respective customers and clients.

If you are interested in any of the positions, do kindly drop your most updated resume to

[Confidential Information]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599