Customer Service (Basic $2300-$2600 / 5 days / Tuas)

Job Title: Customer Service ID9079 (Recycling Company)
Location: Tuas
Working Hours: Monday to Thursday 8am-6pm, Friday 8am-5pm
Basic Salary: $2300-$2600

Benefit:
.Variable bonus provided with AL 14 days
.Company transportation provided at Boon Lay MRT

Job Description:
. Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.
. Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).
. Ensure that customer inquiries are resolved in a timely manner by liaising with other
departments to maintain customer satisfaction.
. Keep accurate and up-to-date records of customers interactions and follow-up actions taken.
. Prepare monthly reports / consolidated figures as required by the Customer.
. Submission of daily collections to NEA e-tracking system.
. Coordinate with Transport department to arrange and schedule collection date and time.

Requirement:
Minimum GCE N/O Levels with 1 year of CS experience