Perform Customer service activities, attending to customers enquiries, complaints
Prepare quotations when sales are not available for urgent shipments
Working closely with Sales & operations divisions
Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
Handling of crosstrade shipments
Doing bookings of shipments
Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
Arranging Custom clearance for customers, and door delivery services
Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
Attend and solve customer s enquiries according to the customers need and wants.
Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
Maintain business relationship with customer.
Job Requirements
Possess O level, A Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
Prefer minimum 0 to 2 years experience in shipping / freight forwarding.
Possess good communication and customer service skills.
Meticulous with an eye for details.
Pleasant personality with positive working attitude.
