· Communicate and coordinate service timings and dates between Ops and Sales department across all teams
· Ensure that schedule is accurately updated on a daily basis
· Weigh and plan the best possible route for technicians to maximize productivity
· Coordinate and support the arrangement for all service visits
· To identify, feedback and rectify any clashes on time promptly
· Monitor the daily service done and escalate the scheduling issues to supervisor and line managers
· To retrieve requests by clients and/or remarks by the technicians recorded during the visit and convey to the relevant department
· To raise credit and debit note request when required with approval.
· To facilitate technicians work by housekeeping systems data such as location sequence and special instructions.
· Handling inbound call from and outbound call to clients when necessary.
· Other administrative jobs.
Requirements:
· GCE O Level, Diploma in any discipline or higher
· Familiarity or experience with Customer Service and Administration a must
· Computer literate, knowledge in Microsoft applications a must
· Service-oriented and able to work under pressure
· Ability to coordinate and plan routes is a must
Benefits:
5 day work week (
- 30am to 5.45pm)
Work Location: 16 Jalan Mesin (Closest MRT: Tai Seng)
Training provided
16 days of annual leave
AWS
Medical and Dental benefits, along with insurance coverage to our employees
