About The Company
Our client is one of the largest private hire car leasing service provider in Singapore.
Responsibilities
- Provide after-sales support to our drivers, ensuring they have a smooth ride with the company.
- Be the first point of contact for drivers requests and concerns, resolving them with efficiency and care.
- Regularly follow up with drivers to gather feedback and check on their experience.
- Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
- Build strong, lasting relationships with our drivers, ensuring they always feel part of the company's family.
- Keep customers updated on the latest promotion and product.
Requirements
- At least 2 years of experience in a customer-focused role, such as Customer Service, Sales, Account Manager etc.
- A passion for helping and interacting with people.
- Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
- Excellent communication skills and proactive, empathetic approach to customer service.
- The ability to identify sales opportunities without ever losing that personal, caring touch.
For more information, kindly contact Sunny Khoo via WhatsApp at 012-5164406 or via email at [Confidential Information]
Thank you.
