What the role is
At #TeamCPF, you're not just joining a team you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications.
Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
What you will be working on
Our Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.
In this role, you will:
. Manage and deliver personalised service to address CPF members enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
. Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
. Identify and address CPF members needs, with a goal of achieving total satisfaction.
What we are looking for
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
. Demonstrates strong customer service to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.
. Relevant experience in a call centre environment.
. Possesses strong communication skills, including active listening and clear articulation.
. Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
. Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality.
. Ability to provide support, answer questions, and resolve issues efficiently.
The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.
Please be advised that upon initial appointment, the successful candidate will assume the role of Customer Service Associate. The official title of Customer Service Executive will be conferred following the successful completion of our structured modular training.
Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:
. Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
. Promotion opportunities based on your capability and on-the-job performance.
. A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
. A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
