Customer Service Executive

Responsibilities:

• To administer the full spectrum of customer order processing including on-line local orders and tracking with the objective of fulfilling customer orders, attaining customer satisfaction and delivering company's objectives.
• Generate all required documentation relating to local including on-line end customers and also export customers by preparing prescribed documents eg. invoice, packing list etc. in order to ensure smooth delivery of goods and prompt payment to the Company .
• File all information relating to orders in order to have clear tracking system should future queries arise.
• Liaise with warehouse on shipment details/packing lists in order to confirm actual quantity to be collected by forwarder for shipments or delivery to local customers including on-line customers.
• Handling all incoming including on-line orders by acknowledging, keying in, arrange delivery in order to ensure prompt delivery to customers.
• Maintain all information relating to the order by keying in ERP and keeping relevant file on the orders in order to ensure prompt delivery to customers.
• Book vessel / flight for shipment by liaising with freight forwarders, warehouse in order to ensure smooth delivery of goods.
• Optimize shipments out of the company by bringing forward dates, maximizing shipments in order to maximize sales, profit & freight costs.
• Liaising with Production Planners on inventory schedule for shipments and stock replenishment for Clearlab's local optical store.
• Arrange or carry out ERP maintenance for all customers by filling forms or keying in required data in order to allow prompt and accurate order entry and maintenance.
• Handle all customer enquiries, changes and requests for shipping information relating to orders in order to satisfy customers.
• Forward shipping schedule and details relating to order e.g. commercial invoice, packing list and order confirmation in order to update customer of order status and prompt processing of payment by customer.
• Liaising with appointed forwarders and local dispatch in order to ensure prompt collection and delivery of cargo.
• Generate weekly / monthly data compliance reports for monitoring in order to ensure data compliance in systems.
• Liaising with Document Control Centre on new and revised artwork in order to support customer expectations and requirements.
• Liaising closely with Finance on on-line sales payment verification, customer's credit on hold, closing and register of invoices in order to have up-to-date information on deliveries completed.
• Handle assigned projects in order to ensure its smooth implementation and tracks its progress. (e.g. Cash On Delivery transactions, processing enhancement projects, cost reduction projects etc.).
• Attend to customer enquiries and needs, resolves customer's complaints and feedback in order to build good rapport with the customers through clear communication flow.

Requirements:

• Minimum O levels or equivalent.
• Minimum 5 years of experience in Customer Service.
• Knowledge required for export / import trade regulations preparation of shipping documents
• Strong communication skills, both verbal and written
• Strong documentation preparation knowledge and skills
• Proficient in MS office software application
• Highly customers focused
• Result oriented
• Able to multi task
• Meticulous