Customer Service Executive - Contact Centre (12 Month Contract) - (240000O0)
As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the banks policies and procedures as well as local laws and regulations.
Main duties and responsibilities
Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
Respond to customers queries and concerns with the aim of achieving first call resolution.
Follow up promptly with customers to resolve issues
Provide customers feedback to respective business partners to improve customer experience
Introduce and educate customers on the self-service/automated banking channels.
Perform after- call administration work
Use customer service and sales skills to optimise customer satisfaction of each customer contact
Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services
Qualifications
Possess a Diploma or Degree in any discipline
Has a passion for customer service
Able to work in a team
Able to speak and write good English
Ability to speak Mandarin is a must (to support the Mandarin speaking customer segments)
Able to work in a fast-paced and demanding environment
Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift
Will be required to work 5 days in a week, including weekends and public holidays
Those without experience are welcome to apply
Banking experience will be an advantage
Application process
Please submit your personal particulars on the OCBC Careers site. You will receive an email upon completion if your profile meets the requirements. Please follow the instructions in the email.
Next, you will receive an email invite from impress.ai to talk to Buddy, a chat-based platform that we use for our initial screening process.
Learn more about OCBC and the role with Buddy. As part of the application process, you will be required to complete two online assessments and one video interview.
The recruitment team will be in touch with you if youre shortlisted. Good luck!
Primary Location: Singapore
Job: Customer Service Executive
Organization: CFS Singapore
Schedule: Contractual
Job Posting: 20-May-2024, 4:47:16 AM
