Customer Service Executive

Mon to Fri 9am - 6pm

Responsibilities:

. Making & receiving customer inquiry calls

. Handling customer complaints

. Collecting & analysing customer feedback

. Responding to customer reviews

. Support software training & software installation with customer

. Intervention driver fatigue cases for commercial bus & SME companies

. Assist in the retrieval of camera footage for customers

. Prepare usage report for sales team for grants claim

. Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

. Data analytics for software & product accuracy

. Back-end QC check for new vehicle installation project

. Observe & monitor for server performance

. Arrange CCTV installation or maintenance booking with the customer

Additional Information:

. Interpersonal and customer service skills

. Analytical and problem-solving skills

. Multitasking and organizational skills

. Ability to answer a high volume of calls and/or emails daily

. Ability to share work among the customer service team

. Attentiveness and patience

. Time-management skills

. Ability to find positivity in any situation

. Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm