Customer Service Executive

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

. Managing all frontline operation in an efficient manner.

. To meet Customer requirements and Principal standard.

. To achieve KPIs target set for all Upselling Programs

. Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

. Coordinate service operation matters with other franchises (Ad hoc basis).

. Manage WIP invoicing.

. Achieving quality service & maintaining good customer relations

. Attend to all complaint/feedback related to customer issue.

. Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

. Assist in rolling out new program to up-sell new product within the centre

. Assist in overseeing of on-time delivery of repair vehicle

. Participate in Ad-hoc Project.

Requirements

. Diploma / Degree in Automotive / Mechanical Engineering

. At least 3 years of working experience

. Good communication and interpersonal skills

. Able to work independently and is a strong team player

. Valid Class 3 driving licence