Customer Service Executive - Jan to Feb 2025

. Collaborate and work closely with the marketing team to identify customers and promotional activities for the event

. Engage and develop customer relationship with customers not limiting to industry associations, VIPs, Buyers and Visitor Delegation groups

. Build new leads, collate and maintain the customer database

. Attract and manage VIPs, Buyers and Visitor delegation to ensure that they have a seamless and engaging experience at the event.

. Understand and address industry trends and business matching requirements of customers, and assist in the exploration and line up of business matching opportunity

. Facilitate contact for both buyer and exhibitors, and make sure they attend on time as scheduled for business matching

. Assist in the coordination of delegation and buyers programme at physical events

. Main coordinator for off-site tours to partners facilities including tour list, schedule, coordination between guides, transportation and refreshments.

. Provide customers with timely update on the latest development of our events

. Measure customer satisfaction by developing surveys and provide insights

. Track, evaluate and report results

. Supporting the marketing team in administrative tasks

Requirements & Skills

. Minimum 3 years of relevant/event and customer service experience, Diploma Holder

. Self-learner, passionate with speaking, working and meeting people

. Desire to develop in a fast-paced environment

. Proficiency in MS Office

. Able to commit longer working hours i.e. weekends during event period and leading up to event