Customer Service Executive ( Key Account Management )

Roles & Responsibilities

Main Duties and Responsibilities

. Handle calls and emails in a timely manner by providing necessary information required by customer

. Respond to customer's queries with the aim of achieving first call resolution

. Liaise with customers and contractors on on-going projects

. Support the engineering team in various activities and documentations

. Coordinate with different departments such as engineering teams to ensure smooth operations

. Perform total account management such as preparing quotations, billings, and payment collections

. Handle and monitor service reports such as issuance and proper encoding

. Perform other administrative works that may be assigned from time to time.

Qualifications

. Excellent in verbal and written communication skills

. Good team player with proactive attitude

. Able to work independently in a fast-paced environment

. Must be able to multi-task and work under pressure

. Able to work 5.5 days.

. Singaporean / SPR