Customer Service Executive (Korean Speaking)

Job Description:

• Reports to the Customer Service Manager
• Responding promptly to customer inquiries
• Processing and coordinating customers orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers orders, enquiries etc
• Good understanding and knowledge of company's products
• Generates and processes new sales leads as necessary
• Update of product item code in the company's system and expiry date management of products
• Compile and generate various monthly reports for the sales team

Job Requirements:

• Minimum diploma & above of relevant discipline
• Minimum 2 years of related experience preferably with food & beverage exposure
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)
• Good communication and negotiation skills
• Proactive in solving problems
• Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
• Strong attention to details and accuracy
• Highly motivated, keen learner who can adapt to a dynamic environment
• Positive team player with energetic attitude
• 1-month AWS
• Variable bonus scheme
• Medical insurance coverage
• $200 dental claim per year
• 14 days annual leave per year
• 5.5 days workweek (rotating Saturday duty)
• Able to perform shift working hours