- Responsible for assigned inbound shipments in Singapore.
- Manage & update all import discrepancies.
- Promptly handle customer inquiries, complaints, and feedback.
- Coordinate with the origin country in case of any discrepancy...
- All emails are to be replied to in a timely manner, but not later than the end of the business day.
- Resolves product or service problems by clarifying the customer's complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
- Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
- Identify the service codes (ADC and eADC) for correct billing.
- Coordinate with Ops to print labels for Ninja van & TCK couriers.
- Responsible for any return shipment or export to LHR, HKG, or TPE
- Manage & handle all undelivered shipments.
- Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
- Ensure all local and international pickups are arranged under Ad-hoc
Good Comand over English / Chinese Language
