CUSTOMER SERVICE EXECUTIVE

Job Description -

Responsible for providing coordination between production and customer's requirements and other administrative assistance to Sales Department to ensure smooth day-to-day operation of sales and business development.

. Effectively manage a large number of incoming enquiries on all e-commerce platforms and social media channels, phone calls, and ensure that issues are resolved both promptly and thoroughly.

. Process all digital sales orders placed on e-commerce platforms and social media channels

. Identify and assess customers requirements and needs

. Keep records of all customer interactions

. Enhance customers experience to all social media platforms

. Communicate with IT, sales and operation departments to fulfil orders

. Assist on research, implementation and coordination on all online sales and marketing strategies and ad campaigns

. Provide copywriting for all online sales and marketing strategies and ad campaigns

. Assist in inventory management and stock replenishment. Upkeep and make visible data to all stakeholders.

. Provide administrative and operational support

Job Requirements -

. Min O level or similar and relevant experience

. Possess positive customer service orientation

. Good communication and interpersonal skills

. Possess pleasant personality

. Proactive, team player and sales-oriented

. Positive attitude, hardworking and willing to learn