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JOB DESCRIPTION
. Booking of customer appointments via different channels eg. Online, phone, etc
. Ensure customers physical treatment/product card balance tally with WESS System
. Compile outlet/roadshowfeedback forms and prepare reports
. Handles all customers online and offline enquires, complaints and refunds promptly
. Make sure all outlet staff possess and execute quality customer service
. Gather feedback/Investigate, discuss and negotiate with clients on complaint cases
. Gather feedback/Investigate, handle and process refund cases for customers
. Doing public relations with clients and maintain good relationship with them
. Ad-hoc tasks as assigned by Management
JOB REQUIREMENTS
. Possess a genuine willingness to learn, be intuitive,resourceful and coachable
. Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.
. Confident, self-starter who works well independently
. Must be highly self-motivated
. Professional phone etiquette
. Works well with other employees and is a team player with a positive attitude
. Strong communication skills, both oral and written
. With at least 1 year experience in customer service job or handling customers
. Basic knowledge on how to use Microsoft Word and Excel is required
. Minimum a diploma in any field of study is preferred
. Will be required to travel to various outlets and different roadshow venues to meet clients and mangers when necessary
. 8 working hours per day
述
. 通过约进行客户约,例, 上等
. 确客户治疗/产实余与WESS系统一致
. 集并集分店/.顾客馈表并准备相关报
. 时所有客户线上线下查询投诉退款
. 确所有分店工拥有并执行优质客户务
. 对客户投诉与退款,集客户,调查,与客户讨论谈判以便 出最解决方案
. 与客户进行很好交并与客户良好关系
. 管分临时/索碎任务
工作
. 具有真诚学直觉性足智多谋于接指导
. 拥有积热情度,与客户从零开始建立关系
. 自信主动能独立工作
. 必须具有高度自激励能力
. 拥有业礼仪
. 与其他工作良好,具有积团队作精神
. 较强头书沟通能力
. 具有至1年客户务工作验或对/客户验
. 需有基本知识知何使 Microsoft Word Excel
. 至拥有任何学领域高中文凭
. 必时将被往个分店.场地与客户会 与开会或客户投诉与退款
. 一天长达8时工作时间
Role:Other Customer Service/Call Center, Other Roles
Industry:Other
Function:Customer Service/Call Centre/BPO, Others
Job Type:Permanent Job
Date Posted: 21/09/2024
Job ID: 93809173