Geolah is a Singapore-based AI-powered tech platform founded in
- We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.
- Roles:
Respond to customer inquiries via phone, email, and chat.- Assist customers with bookings, app usage, and troubleshooting.
Handle and resolve complaints efficiently.
- Provide information about services, fares, and policies.
Help drivers with onboarding, documentation, and app usage.
- Address driver inquiries and resolve issues.
Ensure drivers adhere to service standards and policies.
Investigate and resolve service-related issues.- Coordinate with internal teams for quick problem resolution.
- Feedback, Reporting & Assurance:
Collect and analyze customer feedback.- Generate reports on service metrics.
Suggest improvements based on feedback.
- Monitor customer interactions for quality.
Participate in training and improvement initiatives.
Excellent communication skills (written & verbal).- Problem-solving superpowers.
Calm under pressure with a smile (figuratively!).
- Tech-savviness for navigating apps & tools.
* A passion for helping people & a positive attitude.
Job Types: Full-time, Internship
Contract length: 3 months
Pay: $2,500.00 - $4,900.00 per month
Work Location: In person
Application Deadline: 30/09/2024
