Customer Service Executive or Manager 客户户务行政人员或

JOB DESCRIPTION

. Booking of customer appointments via different channels eg. Online, phone, etc

. Ensure customers physical treatment/product card balance tally with WESS System

. Compile outlet/roadshowfeedback forms and prepare reports

. Handles all customers online and offline enquires, complaints and refunds promptly

. Make sure all outlet staff possess and execute quality customer service

. Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

. Gather feedback/Investigate, handle and process refund cases for customers

. Doing public relations with clients and maintain good relationship with them

. Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

. Possess a genuine willingness to learn, be intuitive，resourceful and coachable

. Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

. Confident, self-starter who works well independently

. Must be highly self-motivated

. Professional phone etiquette

. Works well with other employees and is a team player with a positive attitude

. Strong communication skills, both oral and written

. With at least 1 year experience in customer service job or handling customers

. Basic knowledge on how to use Microsoft Word and Excel is required

. Minimum a diploma in any field of study is preferred

. Will be required to travel to various outlets and different roadshow venues to meet clients and mangers when necessary

. 8 working hours per day

述

. 通过约进行客户约，例, 上等

. 确客户治疗/产实余与WESS系统一致

. 集并集分店/.顾客馈表并准备相关报

. 时所有客户线上线下查询投诉退款

. 确所有分店工拥有并执行优质客户务

. 对客户投诉与退款，集客户，调查，与客户讨论谈判以便
出最解决方案

. 与客户进行很好交并与客户良好关系

. 管分临时/索碎任务

工作

. 具有真诚学直觉性足智多谋于接指导

. 拥有积热情度，与客户从零开始建立关系

. 自信主动能独立工作

. 必须具有高度自激励能力

. 拥有业礼仪

. 与其他工作良好，具有积团队作精神

. 较强头书沟通能力

. 具有至1年客户务工作验或对/客户验

. 需有基本知识知何使 Microsoft Word Excel

. 至拥有任何学领域高中文凭

. 必时将被往个分店.场地与客户会
与开会或客户投诉与退款

. 一天长达8时工作时间