Customer Service Executive or Manager ?????????????

JOB DESCRIPTION

. Booking of customer appointments via different channels eg. Online, phone, etc

. Ensure customers physical treatment/product card balance tally with WESS System

. Compile outlet/roadshowfeedback forms and prepare reports

. Handles all customers online and offline enquires, complaints and refunds promptly

. Make sure all outlet staff possess and execute quality customer service

. Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

. Gather feedback/Investigate, handle and process refund cases for customers

. Doing public relations with clients and maintain good relationship with them

. Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

. Possess a genuine willingness to learn, be intuitive,resourceful and coachable

. Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

. Confident, self-starter who works well independently

. Must be highly self-motivated

. Professional phone etiquette

. Works well with other employees and is a team player with a positive attitude

. Strong communication skills, both oral and written

. With at least 1 year experience in customer service job or handling customers

. Basic knowledge on how to use Microsoft Word and Excel is required

. Minimum a diploma in any field of study is preferred

. Will be required to travel to various outlets and different roadshow venues to meet clients and mangers when necessary

. 8 working hours per day

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