Customer Service Executive

Key responsibilities

. Handling incoming call, email & WhatsApp messages related to PO and delivery.

. Work closely with Sales person to monitor Customer's sales (be alert if no order from customer or sudden surge in orders).

. Process orders, plan and arrange for delivery

. Update and monitor Reseller's sales vs target sales incentive for Sales team follow-up action.

. Upload data for Inquiry Order on a daily basis to ensure that the report are updated

. Email Internal request for creation of new price list for customers

. Email customer complaint report to respective personnel for further action

. Provide support to customers related to orders and deliveries.

. Work closely, liaise and communicate effectively with Malaysia Team daily on daily deliveries.

. Provide administrative support to Sales Team related customer order, pricing and deliveries.

. Build and maintain good relationships with customers

. Other ad-hoc relevant duties as and when required

Daily order processing

. Check customer order, make sure quantity order by customer is in full load / in full pallet and check the stocks availability as well

. Loose order or quantity less than full load - waiver of packing cost/ underload charges, must get approval

. Check PO price vs quotation. Check with sales team if price not tally with quotation

. Prepare DO for delivery and Self-Collection (when required)

. Email to Sales team for order exceeded credit limit or credit term, Sales Team to advise payment status and get approval from Finance.

Complaints /Compensate/Exchange /Sample/Goods Returned

. Check and email forms to respective personnels for approval.

. Email to warehouse team for logistics arrangement once approved

Qualifications and Skills

.Diploma holders in sales and marketing, business administration or equivalent.

.Excellence communication skills in both spoken and written English & Mandarin language (to deal with Chinese speaking customers)

. Strong problem solving and time management skills

. Positive working attitude

. Results Driven

. Able to work independently as well as a team player