As a Admin, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.
Key Responsibilities:
- Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.- Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.- Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.
Job Requirements:
- Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
- Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
Flexibility to work a - 5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
- A positive attitude and a willingness to learn and adapt to new processes and technologies.
High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
Candidates who possess the necessary skills and qualifications are encouraged to apply and contribute to our team's success in delivering exceptional customer service.
Job Type: Full-time
Pay: $2,200.00 - $2,500.00 per month
Schedule:
* Weekend availability
Work Location: In person
