We are seeking a skilled Customer Service Manager to lead our team in delivering exceptional service and enhancing customer satisfaction. You will manage daily team operations, improve service workflows, and implement initiatives that support our client-first approach.
Key Responsibilities:
- Oversee day-to-day activities of the customer service team
- Develop and maintain customer profiles and refine lead qualification
- Implement customer satisfaction surveys and loyalty programs
- Standardize communication protocols and conduct regular service audits
- Drive the digitalization of workflows and CRM adoption
- Set team goals, conduct performance reviews, and prepare periodic reports for management
Job Requirements:
- Bachelor's degree in Business Administration or related field
- 10+ years in customer service, with 5+ in a leadership role
- Strong leadership, communication, and CRM skills
- Proven time management and problem-solving abilities
Aventir Group Pte Ltd
EA License: 24C2542
