Customer Service Manager (Marine / Ship Chandler)

ROLES & RESPONSIBILITIES :

• Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains
• Increase sales revenue for business in local docking shipyards and site projects in local branch office.
• Leading the team or acting as sounding board and sparring partner for other key account managers in local branch.
• Acting as a mentor for more junior staff on a variety of issues
• Liaising with Logistics Manager and Transport Planner to ensure smooth, complete, and in-time deliveries for customer's order.
• Point-of-contact for customers, both office and vessel crew and site, for any issue that relates to:
• Requests that have to do with quotes issued by our sales & quotation team
• Itinerary changes for vessels, re-routing consequences and offering solutions
• Last minute requests
• Sourcing alternative products on local market
• Receiving and entertainment when Customer visit local office.

WORKING REQUIREMENTS :

• Relevant commercial education (MBO or HBO level).
• Broad knowledge of the Shipping Industry and chain partners.
• Customer-oriented, problem-solving skills.
• Excellent commercial qualities
• Maintaining personal contact with shipping lines and/or ship management.
• 5 years of experience in a similar position is essential.
• Knowledge of MS Office and ERP.
• Excellent communication skills both verbally and in writing, fluent in English.
• Stress resistant due to tight busy schedules associated with this position.
• Ability/willingness to work in a rapidly changing, growing environment.