Description du poste
The Customer Service Manager r is responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding. The Manager will manage and track approved customer RFQ, orders and billing, as well as, work closely with the Contracts team and Program Management organization, to address and resolve any order issues. This job reports to the Sales Support Director.
Summary of Duties:
Ensure the team processes internal and external customer purchase orders and requests, in a timely manner
Review customer orders - EDI, web portal based, e-mail, for accuracy
Take an active role in identifying and resolving any order issues
Understand all aspects of the Order Management process
Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
Develop, document, existing and new processes/procedures
Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
Maintain the company's order processing manual
Review daily order deck to ensure order accuracy
Monitor Order Processing productivity and SOM activity through Order Management
Ensure team can effectively resolve customer issues/concerns
Respond to customer escalated inquiries and requests
Develop and maintain excellent rapport with customers, both internal and external
Manage customer's backlog order and customers billing process
Maintain working knowledge of M3 products and order processes
Perform other ad hoc duties as assigned
Manage department's schedule to attend shipping/production needs
Track and make sure billing and invoice reach to customer successfully
Assist with billing dispute if needed
Work with Program Management and the Contracts team to reduce errors, double activities and inefficiency.
Customarily and regularly directs the work of two or more employees
Responsible for hiring, termination and the advancement/promotion of employees
Customarily and regularly exercises discretion and independent judgment
Exigences du poste
Education: Bachelor's degree in Business or a business-related field preferred
Experience: 5+ years of experience of Order Management processing.
Experience: 2+ years of experience leading or managing people.
Other Skills: Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
Spï½cificitï½ du travail
Traveling is required
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.
Safran Aerosystems est leader mondial des toboggans dévacuation et des systèmes oxygène. La société est un acteur majeur dans les systèmes de sécurité et les systèmes de fluides pour les avions et les hélicoptères.
BAC+3, BAC+4
Supérieure à 5 ans
