Responsibilities:
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
Requirements:
- Working experience in Call Centre, Banking or Customer Service environment will be an advantage.
- Possess a positive mind-set with a CAN-DO attitude, and passion to deliver quality customer service.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Experience in SAP will be an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.
Please forward your resume in .MS Words Format. to Mr Lex Ong Shee Hean (R1106602) : [Confidential Information]
(NOTE: The following information should be included in the resume. Thank you)
- Date of Availability
- Detailed Job Scope
- Reason for Leaving for All Employments
- Salary Expectation
Shortlisted candidates will be notified for an interview.
Visit our website for more positions: http://strategysolutions.com.sg
MOM License: 09C3018
