customer service officer-Call center

U3 Infotech Pte Ltd

Quick Apply

5 months ago
Over 400 applicants

Exp: 1-8 Years

Part time

Singapore

Banking/Accounting/Financial Services,

ITES/BPO/Call Center,

IT/Computers - Hardware & Networking,

IT/Computers - Software

Job Description

Job Responsibilities

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/casesLogged all calls reported into the case management system
Maintains and accurately update customer's enquiry, problem and resolution into the case management system

Education

Diploma

More Info

Role:Customer Service Executive (Voice)

Industry:Banking /Accounting /Financial Services, ITES /BPO /Call Center, IT /Computers - Hardware & Networking, IT /Computers - Software

Function:Customer Service/Call Centre/BPO

Job Type:Contract Job

Skills Required

Call Center

Inbound

customer service

Customer Care

Customer Service Executive

Date Posted: 12/06/2024

Job ID: 81479953

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About Company

U3 Infotech Pte Ltd

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

About RecruiterAnnie Precilla

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