Job Description:
- Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests
- Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP)
- Identifies and executes appropriate solutions to address customer queries, feedback and requests
- Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards
- Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients system
- Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices
Job Requirements:
- At least GCE O Levels or equivalent
- 2 years of working experience in the customer service or Control Centre roles is preferred
- Excellent customer service and communication skills
- Proficient in Microsoft Office tools (Excel and Word)
- Advantageous if applicant holds a valid Singapore Class 3 driving license.
We regret that only shortlisted candidates will be notified.
Thank you for applying.
