Customer Service Officer (Contact Centre - Retail Banking Account Svcs)

Shift Timings (Choose One Shift Option):

1. Option #1: Non shift

Working Hours : Non-shift: 42.5 hours per week

Mon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in between

Or otherwise advised by the Client

2. Option #2: Weekday shift (150 allowances monthly)

Working Hours : 5 working days, Mon-Fri.

42.5 hours per week.

Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between

Or otherwise advised by the Client

3. Option #3: Weekends/PHs shift (300 allowances monthly)

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

4. Option #4: AM & PM Shifts + Weekends / Night (320 allowances monthly)

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description

Inbound call handling for Bank's Accounts servicing,

campaigns, products enquiries and helpdesk enquiries

Fulfillment follow through on case handling and with customers

Ensure group compliance & control standards are observed and met in the execution of

customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information

Overtime is Required

Job Requirements

. Degree/ Diploma in any discipline.

. Fresh graduates are encouraged to apply.

. Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role and to enable you to develop and provide ongoing training for all team members.

. Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

. Possess good command of written and spoken English.

. Good analytical skills passion for working and is good in working with numbers.

. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

. Passion for working, responsible and with good working attitude.

. Proficient in PC skills including MS Office applications.

. Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.