Customer Service Officer

Responsibilities

. Ability to Handling customer inquiries and resolving issues via phone, email, or in-person.

. Processing orders, returns, and exchanges accurately and efficiently.

. Identifying and escalating priority issues to appropriate channels.

. Keeping records of customer interactions, transactions, comments, and complaints.

. Collaborating with other departments to ensure customer satisfaction and retention.

. Familiarly with ISO 9001 & 14001 Requirements, including reject returns and back end

. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Requirements

. Understanding of ERP Software, good SAP B1 experience

. Microsoft office basics

. Can speak and write acceptable English

. O Level or equal

. Working Location: Kaki Bukit

. Working days: Monday to Friday (8.30 - 6pm)

. Experience Required: 2-3 years