Customer Service Officer

1. Customer Service:

. Greet and assist patients, providing a warm and welcoming environment.

. Answer inquiries from patients, referring physicians, and other stakeholders.

. Schedule appointments for imaging services, ensuring efficient use of resources.

. Communicate effectively with patients, addressing concerns and providing information about procedures.

2. Appointment Coordination:

. Coordinate and schedule appointments for various imaging services (X-rays, MRIs, CT scans, etc.).

. Ensure proper documentation and communication of appointment details to patients.

. Work closely with medical staff to optimise scheduling and accommodate urgent cases.

3. Administrative Support:

. Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.

. Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.

. Perform data entry tasks related to patient information and billing.

. Complete daily tracking of caseloads.

4. Billing and Insurance Verification:

. Verify insurance coverage and obtain necessary authorisations for imaging services.

. Assist patients with Medisave claims submission for scans.

. Assist patients with billing inquiries, explaining charges and payment options.

. Collaborate with AHV Finance to ensure accurate and timely processing of claims.

5. Coordination

. Collaborate with radiologists, radiographers, and nurses to facilitate a smooth workflow.

. Ensure that patient records and imaging results are accurately communicated to the relevant healthcare providers.

. Ensure the timely delivery of reports to the relevant healthcare providers.

6. Facility Maintenance:

. Assist in maintaining a clean and organised reception area.

. Monitor and restock office supplies as needed.

. Monitor and restock Patient Beverage supplies.

7. Problem Resolution:

. Address and resolve issues related to patient appointments, billing, and general inquiries.

. Escalate complex issues to the appropriate personnel for resolution.

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Anna Toh I Reg. No: R23118739

Email CV to : [Confidential Information]