Customer Service Officer

Job Description

.attend to agents/customers enquiry &resolve issues arises

.checking with carrier for spaces &bookings+ rates update if not ni system

.submit/declare dg, monitoring of carrier's approval &pm4 approval

.submit/declare oog, monitoring of carrier's approval

.process bookings, arrange pick up/ trucking/ clearance for import &exports

.monitoring &updates to customer/agents for any vessel delays or bring forward

.request stuffing &unstuffing photos as needed

. issue payment vouchers &submit for approval

. process import clearance for customers

.check cargo status, schedule &update to customers for delivery/pick up

. checking of documents &submission for permit declaration

.fumigation arrangement

.stuffing &unstuffing arrangements for FCL

. local delivery arrangements

. processing of coo/can/customs docs/sol (prefential &non-preferential)

.attending to overseas/local r/o enquires "ations

.courier of original documents (e.g. obl/coo)

. arrange/check/request/prepare documents for assignments

. update billing and assist ni closing of job files

. any other duties and responsibilities assign

Job Requirements

Minimum Diploma

Strong communication skills

Profiency in MS office applications

Ability to work independently while being a strong team player