Customer Service Officer

Job Responsibilities

. Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

. Fulfillment follow through on case handling and with customers

. Ensure group compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information

Job Requirements

. Minimum of ITE, O levels

. Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

. Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

. Possess good command of written and spoken English.

. Good analytical skills passion for working and is good in working with numbers.

. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

. Passion for working, responsible and with good working attitude.

. Proficient in PC skills including MS Office applications.

. Ability to work on rotational shifts (Morning & afternoon)