Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),- within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system
Maintains and accurately update customers enquiry, problem and resolution into the case management system
Able to work staggered office hours on rotation and - 5 day work per week (alternate Saturdays and 5th Saturdays)
- staggered office hours for Mon to Fri: 8 am 5 pm, 8.30 am 5.30 pm, 9 am 6 pm, 10 am 7 pm or 11 am 8 pm
staggered office hours for Saturday : 8 am 12 pm, 8.30 am 12.30pm, 9 am 1 pm or 10 am 2 pm
Job Type: Contract
Contract length: 12 months
Pay: $2,500.00 - $2,800.00 per month
Work Location: In person
