Customer Service Officer

. Cashiering duties

. Guide residents to make S&CC payment on e-platforms

. Attend to residents on feedback matters as part of the front line customer service team

. Assist in cases creation in the system

. Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system

. Liaise with other team members from other departments pertaining to the feedback or queries cases

. Assist with Facilities Booking matters

. House visits

. Any other duties assigned by the Supervisor.