Job Description
Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
Accurate case logging into the Customer Relationship Management system.
Follow-up on all outstanding/existing cases.
Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
Report to the Customer Service Supervisor/Team Leader.
Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.
Requirements
Min GCE O level
1 year Customer Service experience in call center (Inbound calls)/Customer Service related industry is preferred
Active listener and possesses problem-solving skills
Fast learner, good team player in a fast pace environment
