- To improve the customer service experience and create engagement with users
- To respond to queries and / or requests for extension of booking for conference rooms
- To provide first level of support to building users by attending to feedback / complaints and manage service recovery
- To support in creating customer service related Standard Operating Procedure (SOP) including helpdesk and fault escalation procedure
- To create an inspiring team environment with an open communication culture
- To create and conduct yearly customer satisfaction surveys for building occupants
Other Ad-hoc Duties As And When Required
Education Qualification
GCE O or N level or equivalent certificates
Relevant Experience
At least 2 years experience in customer service or call centre services. The candidate should be: (1) fluent in spoken English; (2) have a pleasant disposition and possess good communication skills; (3) Familiar with the complex services in the Property and able to work under pressure.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
