Customer Service Officer / Teleconsultant

Job Description

• Make calls to prospective / new customers from sources provided
• Calling from available database of existing clients or new clients with interest
• Attend to customer enquiries
• Identify and assess customer's needs
• Schedule appointments for customers
• Reminder to new customers for appointment through calls/SMSs
• Build sustainable relationships of trust through open and interactive communication
• Meet personal sales targets and call handling quotas
• Handling of inquiries, complaints and feedback
• Generation of daily report
• Liaison with Branch Managers on turn ups

Job Requirements

• Candidates with experience in the Beauty & Wellness industry are preferred.
• Able to speak Mandarin to liaise with Chinese speaking employees.

Other Details

• Basic + High Commission + Incentive
• Competitive salary and benefits package.
• 5-day work week (able to work at least 1 weekend per week)
• Working hours from 10am - 7pm
• Work location: Sin Ming Lane (near MRT)