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The Supreme Hr Advisory Pte. Ltd.

Customer Service Officer | Up to $2.5k | 5 days | Tanjong Pagar - 4769

Early Applicant
  • 20 days ago
  • Be among the first 50 applicants
Exp: 2-5 Years
2,400 - 2,800 SGD/m

Job Description

Customer Service Officer | Up to $2.5k | 5 days | Tanjong Pagar

  • Working days & hours: 5 days, 8:45am 5:45pm
  • Salary: $2000 - $2500 + commission
  • Working location: Tanjong Pagar

Requirements:

  • Diploma or equivalent.
  • 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
  • Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

  • Greet and engage with hotel guests, offering assistance and information.
  • Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

  • Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
  • Assist guests with the booking of tours and activities.

3. Inquiry Handling:

  • Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
  • Provide accurate information and recommendations.

4. Complaint Resolution:

  • Address guest complaints and concerns with patience and professionalism.
  • Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

  • Maintain accurate records of tour bookings, guest preferences, and complaints.
  • Collaborate with tour operators to confirm reservations and resolve discrepancies.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Date Posted: 08/11/2024

Job ID: 99609105

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Last Updated: 19-11-2024 03:22:37 PM
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