Customer Service Officer

Location: Tuas

5 days work week

Salary: up to $2,600

Job Duties:

. Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.

. Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).

. Ensure that customer inquiries are resolved in a timely manner by liaising with other departments to maintain customer satisfaction.

. Keep accurate and up-to-date records of customers interactions and follow-up actions taken.

. Prepare monthly reports / consolidated figures as required by the Customer.

. Submission of daily collections to NEA e-tracking system.

. Coordinate with Transport department to arrange and schedule collection date and time.

. Liaise with Operations on details of Customer's requirements.

. Perform other related duties and responsibilities as assigned by supervisor.

. Maintain a positive and professional work ethics while working with customers and other team members.

Requirement:

. Minimum GCE N/O Levels with 2 years of experience in a similar role.

. Proficient in Microsoft Office.

. Customer service oriented, positive and highly motivated individual.

. Target driven and possessed can-do attitude.

. Excellent communication skill.

. Well-groomed, good interpersonal skills and confident.

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)