Customer Service Officers (Novena MRT, 5.5 days week)

Job Responsibilities: . Answer high-volume inbound calls and respond to inquiries related to imaging services. . Manage all dial in booking and WhatsApp/online scheduling. . Schedule appointments and manage patient records accurately. . Educate patients on MRI examinations and address their concerns with empathy . Collaborate with medical staff to resolve issues efficiently. . Maintain confidentiality in compliance with PDPA regulations. . Administration: Compile statistics, support marketing activities and other duties as assigned.

Job Requirements: . Minimum GCE O Levels . Previous experience in a customer support role . Strong phone and verbal communication skills along with active listening . Customer focus and adaptability to different personality types . Ability to multi-task, set priorities and manage time effectively

Please submit resumes to [Confidential Information] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.