Customer Service Representative (Banking Call Centre - Retail Account Services)

Job Description

Inbound call handling for Bank's Accounts servicing,

campaigns, products enquiries and helpdesk enquiries

Fulfillment follow through on case handling and with customers

Ensure group compliance & control standards are observed and met in the execution of

customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information

Job Requirements

. Degree/ Diploma in any discipline.

. Fresh graduates are encouraged to apply.

. Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role and to enable you to develop and provide ongoing training for all team members.

. Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

. Possess good command of written and spoken English.

. Good analytical skills passion for working and is good in working with numbers.

. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

. Passion for working, responsible and with good working attitude.

. Proficient in PC skills including MS Office applications.

. Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.