Customer Service Representative #ez

Your new company

An MNC focusing in the manufacturing of medical devices is currently looking out for Customer Service Representatives (1 year contract).

Location: Mapletree Business City

Duration: 1 year contract, convertible to perm

Salary: up to $4,500 per month + yearly completion bonus + variable bonus

Your new role

. This position is responsible for frontline Customer Service activity, directly engaging with customers purchasing and logistics teams.

. Customers may include Sales and Marketing Intermediaries (SMIs) and possibly healthcare institutions directly.

. The Specialist will also assist the sales manager with completing SMI researching and assessment of distributors in accordance with LVN standard operation procedure.

. The Specialist is also responsible for managing and archiving all the documents related to distributor management.

. Communication with distributors to ensure that the relevant information is timely and effectively transferred.

. Apply simple, cost-effective working methodology in day-to-day operations to maximize results.

. Ensure distributors conduct business in full compliance to behavior in business and competition.

• Attend to Customer Service emails for response to and collection of customer Purchase Orders
• Be proficient in taking orders - both by email and phone
• Respond to all Replenishments of stock orders in a timely manner

. Respond to all customer enquiries (internal and external) in a timely manner

. Ensure credits to be completed in a timely manner

What you'll need to succeed

. 2-5 years experience as a customer service representative preferably in a commercial/sales or manufacturing/production setting of medical devices

. Experience of team play for supporting Sales Best Practices and Sales Metrics translating that data into a progressive, tactical and strategic plan of action, which targets improved account performance.

. Experience in multinational companies across the logistics, tenders, customer support function

. Experience within the pharma or medical device industry is a plus but not a must

What you'll get in return
This is an exciting opportunity to join a fast-paced MNC.

What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [Confidential Information] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D