About the job
It is an exciting time to join Nordic Semiconductor as we continue to build upon our successful history of wireless innovation. We have a vacant position as a Customer Service Representative. The Customer Service Department is part of our Sales Division, which operates a global sales and distribution network. Our work environment is dynamic and international, and you will be interacting with both internal and external customers worldwide. The position will be reporting to the Customer Service Manager Asia.
Our Customer Service Department is responsible for order processing and delivery of goods from factories and warehouses. This includes all steps from order registration, confirming delivery schedules, coordinating with factories for shipments, and handling invoicing after delivery. Bulk component deliveries are handled physically through our production and logistics partners in Asia, while development tools and product samples are shipped from our warehouse in Oslo.
Key responsibilities
As a member of our Customer Service Department, your daily tasks will focus on:
Manage order entry and order change requests.
Schedule deliveries and issue order confirmations.
Release proforma invoices to the warehouses and follow up with them daily to ensure that all scheduled shipments ship timely from the 3PLs.
Inform both customers and warehouse if any changes required, such as revised/updated shipping instructions, no pickup from forwarder, etc.
Issue invoices and send them together with the packing lists to the distributors, after the shipments are picked-up by the forwarders from the warehouses.
Provide after sales service to customers, such as documents, backlog reports, shipment inquires/tracking info etc.
Manage returns, i.e., stock rotation, recall returns, etc. and create an RMA No for distributors to process returns. Hereunder, co-ordinate with the warehouses and the inventory team in supply chain to complete the RMA in system, disposition inventory returned and arrange replacement with customers.
Process price protection as necessary vs. distributor inventories when sales prices are changing.
Process ship and debit claims and issue credit notes to the distributors monthly.
Process stock moves between customers. Verify data provided, issue credit note, order entry and rebilling.
Key Qualifications
Master-degree or Bachelor-degree in business admin or management/logistics and relevant experience.
Experience with Microsoft Office
Preferably familiar with ERP systems (e.g. Microsoft CRM and IFS)
Solid understanding of numbers and the importance of handling financial transactions with high degree of accuracy.
Proficiency in English, both written and spoken
Personal Skills
We believe that you have the ability to manage various tasks and attention to detail in task execution.
Ability to work effectively in a team environment.
Good verbal and written communication skills.
Good problem-solving skills.
Working for Nordic
Working at Nordic, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, and our world-leading innovation.
We offer a variety of tasks and projects, and the possibility to work alongside some of the worlds most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.
Benefits
Competitive salary with short- and long-term incentive plan
Flexible working hours
Medical insurance
Family-friendly policies, insurances, and benefits
Practical details
Location: Singapore
Please note that this position might be subject to a background check.
