At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs today and in the future.
About the job (Job Responsibilities)
- Fulfill the Order To Invoice (OTI) cycle for all assigned orders.
- Ensure entry, processing, and monitoring of all orders in accordance with established procedures and agreed upon terms to optimally serve customer needs and maintain compliance with legal, regulatory, and Nouryon procedures.
- Provide a high level of customer service level by building and maintaining customer relationships, both internal and external.
- Follow established processes and best practices, ensuring adherence to procedures, controls, and service levels.
- Support and contribute to the delivery of key operational KPIs, such as order confirmation time, first time right, and number of touches per order.
- Actively support the interface of CS process-related issues between Commercial teams (Marketing and Sales) and partnered functions (Logistics, Planning, Controlling, Production and Site Logistics).
- Verify master data; communicate changes to Sales Admin, as needed.
- Verify pricing conditions and invoicing terms are correct; communicate misalignments to Sales Admin.
- Support correct execution of sample orders and returns process.
- Enter orders accurately and completely into SAP, follow standard procedure for order execution and pre-confirm with the customer.
- Perform order processing validations and escalate to relevant functions to resolve issues (e.g., credit block, missing price) on a timely basis.
- Provide order confirmation to customer.
- Follow up on any order changes and coordinate internally and with the customer.
- Support resolution of OTI-related complaints.
- Respond to customers on order status inquiries through coordination logistics hub.
- Create, send, and archive invoices and associated documentation (automated).
- Enter, customer complaints; assign appropriate investigator to facilitate timely resolution using CRM as single source of information.
- Support finance in resolution of customer invoice queries. Regularly perform and prepare for month-end closure checks to ensure all orders are invoice.
- Coordinate customer requests, provide required and OTI-related documents to customers (e.g., CoA,)
We believe you bring (Education & Experience)
- Diploma in Science related field is preferred.
- At least 3 years of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill) is preferred.
- Chemical industry background preferred.
- Proficient in SAP, MS Excel and other Microsoft Office applications.
- Good English communication and written skills.
- Able to work independently and work well with teams.
- Positive attitude and willing to learn.
- Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment.
Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/
We look forward to receiving your application!
We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.
We're looking for tomorrow's Changemakers, today.
If you're looking for your next career move, apply today and join Nouryon's worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Visit our website and follow us on LinkedIn.
#WeAreNouryon #Changemakers
