Customer Service Representative (Order Processing | Central)

Responsibilities

• Validate and release customer orders
• Coordinate with planning and finance for delivery confirmation
• Manage order issuance, release, and unblocking
• Support new material setup
• Ensure accurate order management for customer satisfaction and cost reduction
• Handle customer payments and financial processing
• Prepare and review documents for LC submissions
• Liaise with 3PLs for outbound activities (OBD, picking, shipping)
• Confirm picking, lead times, and execute orders as per commitments
• Monitor shipments and investigate delays
• Prepare shipping documents (delivery notes, delivery orders, commercial invoices, packing lists, COAs)
• Monitor 3PL performance and handle non-technical complaints
• Handle system-related complaints and follow up with cross-functional teams
• Execute credit/debit notes and initiate refunds
• Reporting and Analysis for daily operational, performance reports, root cause analysis, special reports and business presentations
• Other ad-hoc duties

Requirements

• Diploma in International business, Supply Chain or relevant field
• Experience in supply chain management/order management
• Familiar with SAP and Microsoft Office

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843