Customer Service Representative- Remittance Industries

We are seeking friendly and customer-oriented individuals to join our remittance team as Customer Service Representatives. You will play a vital role in assisting customers with their remittance transactions, providing information, and ensuring a positive experience.

Responsibilities:

. Greet customers warmly and professionally, providing assistance with their remittance needs.

. Process various types of remittance transactions accurately and efficiently, following established procedures.

. Verify customer identification and documentation in accordance with compliance requirements.

. Provide clear and concise information to customers regarding remittance services, fees, exchange rates, and processing times.

. Resolve customer inquiries, concerns, and complaints promptly and courteously.

. Maintain a clean and organized work area and ensure all equipment is functioning properly.

. Adhere to all company policies and procedures, including compliance and security protocols.

Qualifications:

. High school diploma or equivalent.

. Previous experience in a customer service role, preferably in a financial or remittance environment.

. Excellent communication and interpersonal skills with a customer-centric approach.

. Strong attention to detail and accuracy in handling financial transactions.

. Ability to work independently and as part of a team.

. Basic computer skills and familiarity with remittance software is a plus.