Description du poste
Responds to call or emails to customers to provide follow-up on inquiries.
Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
Handling and resolving customers complaints
Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
Process material returns (RMA's) as requested by the customer
Maintain a balance between company policy and customer benefit in decision making
Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote products/services to ensure business targets are met.
May provide after-sales support for client contracts to ensure customers satisfactions are met.
Performs duties related to overall customer service.
Provides support to sales team with regard to customer concerns.
Serves as customer interface on product status and delivery.
Chase of payment on overdue as and when needed.
Consistently documents customer service needs to identify patterns and maintain quality.
Description complï½mentaire
Conduct data analysis across multiple data points and report using Excel or statistical suite
Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer
Exigences du poste
Familiar with ERP's
Familiar with Microsoft office suite
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.
Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.
CAP, BEP
Supérieure à 3 ans
