Customer Service / Shipping Documentation Executive (Third-Party Warehousing)

Role Description

This is a full-time on-site role for a Customer Service Officer located in Singapore. The Customer Service Officer will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

• Actively engage with customers to resolve feedback to ensure a high level of satisfaction

Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.

• Liaise with internal departments, vendors, and third parties to process order requests from customers.

Maintain all shipping and tracking records of customer inventory and movement accurately using the customers system and our WMS

• Generate, maintain, and submit a variety of reports periodically or as and when required

Attend to customers enquires and requests and keep customers fully informed on GRN, GI, and delivery status.

• Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.

Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved

• Develop customer business relationships and explore new sales initiatives as and when possible

Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned

• Attend to customers requests to ensure customer satisfaction

• Qualifications

Diploma in logistics and supply chain management, or equivalent qualifications preferred

• Excellent communication and customer service skills

Knowledge of warehouse management systems software is an advantage

• Ability to work in a team environment and independently

Attention to detail and ability to multitask

• Knowledge and experience in shipping, logistics, and warehousing operations is also a plus

Able to perform overtime when necessary

• Others:

Alternate Saturday

• Meal subsidy

Medical, dental & insurance benefits

• 2 way-Transport provided at Jurong East

Job Type: Full-time

Pay: $2,

• 00 - $3,300.00 per month
  
  Benefits:
• Food provided

Schedule:

• Day shift

Monday to Friday

• Weekend availability

Work Location: In person