INNOVATION IS IMAGINING WHAT NO ONE ELSE CAN.
SHARE YOUR PASSION.
At the BMW Group Asia, everything starts with passion. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together.
Customer Interaction Specialist
What awaits you
Complaint Management
- Prioritise and deal with all customer complaint enquiries in accordance with the BMW Group timeline and standards with aim to resolve them to the customer's satisfaction.
- Managing BMW Asia contact_us mailbox and BMW webforms.
- Ensuring all BMW Board Cases are closed in accordance with BMW Group timeline.
- Supporting dealer group to deal with complex escalated complaints and align responses.
- Weekly meetings with dealers to investigate and collate case details for NSC Complaint Management Meetings
- Facilitate weekly NSC Complaint Management Case review meetings with Customer Support team and relevant stakeholders.
- Managing calls from customers, escalate their concerns to dealer and ensure a timely follow-ups and case closure.
Campaigns Management
- Managing customer email enquiry and calls.
- Liaise with dealers on customers queries and appointments.
- Collate information for submission to HQ.
What you should bring along
- Diploma or Degree in Management or Business-related fields.
- At least 3 years of Customer Service experience.
- Proficient in Microsoft Office Suite.
- Excellent communication skills and presentation skills.
- Great motivation and positive attitude in striving for excellence.
- Strong interpersonal and project management skills
We encourage diverse candidates with diverse backgrounds to apply!
